Frequently asked questions

Below we will try to answer some of your most commonly asked questions. To find out more, please get in contact with us.

How can I be sure that the quality of the dental care is good?

All of our dentists have undergone a rigorous dental training and are licensed as dentists with Socialstyrelsen (the National Board of Health and Welfare). Before giving a dentist probationary employment, he or she must work a two-week trial period at City Dental. During this trial period they have an experienced supervisor overseeing all of the treatments they administer; this even applies to dentists with many years of experience.

If the trial period goes well the dentist is offered a probationary employment contract. The probationary employment period is for six months. For the first three months of this the dentist cannot carry out any major operations, even if they have many years’ experience.

An internal group, consisting of six experienced dentists, meet frequently to review all treatments carried out at City Dental. This is done to ensure the best possible quality of our dental care at all times.

Do you have patient insurance?

Yes, we have patient insurance. All healthcare clinics in Sweden must have patient insurance. Just like at the public dental service and private dental practices.

Can I get dental finance?

Yes, as a patient at City Dental you can apply for an interest-free loan for up to 12 months. You can quickly and easily apply online and get a decision immediately. Find out more under the heading dental care loans.

Can I pay by card?

Yes, City Dental takes the most common payment cards, although we not take Diners.

What training do the dentists at City Dentals undergo?

All of our dentists either have a MSc in Dental Surgery from Sweden or the equivalent from abroad. All of our dentists are licensed by Socialstyrelsen (the National Board of Health and Welfare).

Is the dental care subsidy applicable at City Dental?

Yes, we are affiliated to Försäkringskassan (the Social Insurance Agency).

How do I book an appointment?

Book online here or call us on 08 20 20 80, or come to the clinic at Drottninggatan 27.

What are your opening hours?

See our opening hours here

Can I get an emergency appointment?

Yes, we have emergency appointments every day. There may be some waiting time. Welcome to the clinic.

Can I book an appointment even if I do not live in Stockholm?

Yes, you are welcome. Many of our patients live outside Stockholm.

How do I get in touch with the clinic management?

Click here

Who do I contact about billing queries?

Click here

Who do I contact if I have questions about my treatment?

Click here

How will the dental care reform affect City Dental?

A new dental care subsidy will apply from 1 January 2019. Everyone from the age of 24 will receive subsidised dental care. This subsidy consists of a dental care allowance plus high-cost protection. Adults receive a dental allowance that is valid for two years at a time. The size of the allowance depends on how old you are:

  • If you are aged 24-29, the dental allowance is SEK 600 for two years.
  • If you are aged 30-64, the dental allowance is SEK 300 for two years.
  • If you are aged 65+, the dental allowance is SEK 600 for two years.

Reimbursement by Försäkringskassan (the Social Insurance Agency) is determined on the basis of a national reference price list. If the dentist’s price corresponds to the reference price, or is lower, then this is the price on which reimbursement is based.

At City Dental, prices are below the reference price list. But many dentists have prices that are above the reference price list. In that event you have to pay the difference between the reference price and the dentist’s price. A reimbursement period may not exceed 12 months.

  • For dental care up to SEK 3,000 you pay full price (applies to adults).
  • For dental care of SEK 3,001-15,000, you will be reimbursed for 50 percent of the cost.
  • For dental care over SEK 15,000, you will be reimbursed for 85 percent of the cost.

However, not all dental care is eligible for reimbursement. For example, no reimbursement is made for a crown on molars or for root canal treatment on a wisdom tooth. Cosmetic dental care, such as tooth whitening, is paid for entirely by the patient, as is scaling and polishing.


Drottninggatan 27
Box 161 56

Nearest subway station is T-Centralen exit Sergels Torg.


08 – 20 06 80